Our Commitment

  • Sleepwell’s warranty is valid for a period of 5 or 10 years depending on the product bought and begins on the day of purchase

This Warranty Covers

  • Mattress: Coils or border wires that are loose or damaged (not inclusive of damage caused by rolling or folding the mattress). Coils or wires that protrude or tear through the fabric
  • Foundation: Splitting of the wooden platform base. Leg and castor/glide failure

Sleepwell Warranty

  • Sleepwell NZ is committed to its obligations under the Consumer Guarantees Act 1993. Although our products are constructed to the highest possible standards, in very occasional situations manufacturing faults can occur. Should this happen, please contact the store where the bed was purchased. If a manufacturing fault is identified, we will replace or repair the defective mattress and/or foundation within a reasonable period of time, as limited by the warranty. For this warranty to be applicable, you must be the original purchaser from an accredited New Zealand supplier and proof of purchase is required
  • Please note that we recommend you allow up to 30 days for your body to adjust to the feel and support of your new sleep set
  • Body depressions are normal and indicate that the comfort layers are conforming to your body’s individual contours. To help reduce body impressions, we recommend that you rotate your mattress regularly. This will also extend the life of your sleep set